Frequently Asked Questions

Question: How do I cancel my membership?

To cancel your membership, give us a call between 9am-5pm Central Standard time.  (Chicago IL USA time).  866 265 2298   A Member Support person will help you. 

Monthly memberships need to be maintained for at least 12 months as per the membership agreement you agreed to when you purchased your membership.  You can cancel your membership at any time after the initial 12 months of your membership. 

Emails requesting a cancelation will not be considered.  You must call us so we can verify your account for security reasons.  As well, Email is not dependable to be delivered to us as spam filters often cause valid emails to not be delivered.

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